1. Service Refunds
Deposits
- Refundable if canceled 48+ hours before your appointment.
- Non-refundable for cancellations with less than 48 hours' notice or no-shows.
Completed Services
Due to the personalized nature of hair extension services, completed services are generally non-refundable. If you are dissatisfied, contact us within 7 days; we may offer a complimentary adjustment or partial credit at our discretion.
2. Product Returns
Eligibility
- Unopened, unused hair products may be returned within 14 days of delivery.
- Products must be in original packaging with all tags attached.
Non-Returnable Items
- Opened or used hair bundles/extensions.
- Custom-colored or cut products.
- Sale or clearance items.
Defective or Incorrect Items
If you receive a defective or incorrect product, contact us within 7 days with photos. We will send a replacement or issue a full refund, including return shipping costs.
3. Return Shipping
- Standard returns (change of mind): Customer pays return shipping.
- Defects/errors: HairSpace covers return shipping via a prepaid label.
4. Refund Process
- Refunds are processed within 5–7 business days of receiving the returned item.
- Refunds are issued to the original payment method.
- Original shipping charges are non-refundable unless the return is due to our error.
5. How to Request a Return or Refund
- Email support@hairspacela.com with your order number and reason for return.
- Receive approval and return instructions (if applicable).
- Ship the item back (or receive a prepaid label for defects).
- Refund or replacement processed upon inspection.
6. Exchanges
We do not offer direct exchanges. Please return the original item for a refund and place a new order.
7. Contact
For return or refund inquiries:
Email: support@hairspacela.com
Phone: (424) 402-5339