HairSpace LA LLC(“HairSpace,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (hairspacela.com), use our services, or make a purchase.
1. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, email address, phone number, billing/shipping address.
- Payment Information: Credit card details (processed securely via Stripe; we do not store full card numbers).
- Service-Related Data: Appointment history, hair consultation notes, product preferences.
- Device & Usage Data: IP address, browser type, pages visited, referring URL, collected via cookies and similar technologies.
2. How We Use Your Information
- To process bookings, orders, and payments.
- To communicate appointment confirmations, reminders, and promotional offers (with your consent).
- To improve our website, services, and customer experience.
- To comply with legal obligations.
3. Cookies & Tracking Technologies
We use:
- Essential Cookies: Required for site functionality (e.g., shopping cart, login sessions).
- Analytics Cookies: Google Analytics to understand traffic patterns (anonymized IP enabled).
- Marketing Cookies: Meta Pixel for retargeting ads (you can opt out via browser settings or our cookie banner).
4. Third-Party Sharing
We share data only with:
- Stripe: Payment processing.
- Google Analytics: Website analytics.
- Meta (Facebook/Instagram): Advertising performance.
- Email Service Providers: Transactional and marketing emails (e.g., Resend).
We do not sell your personal data.
5. Data Storage & Security
Data is stored on servers located in the United States (Supabase/AWS infrastructure). We implement industry-standard security measures including encryption in transit (TLS) and at rest.
6. Your Rights
You may:
- Access: Request a copy of your personal data.
- Correct: Update inaccurate information.
- Delete: Request deletion of your data (subject to legal retention requirements).
- Opt-Out: Unsubscribe from marketing emails via the link in any email.
To exercise these rights, contact us at privacy@hairspacela.com.
7. Age Requirement
Our services are intended for individuals 18 years of age or older. We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.
9. Contact Us
For privacy-related inquiries:
Email: privacy@hairspacela.com
Address: 8687 Melrose Ave, Los Angeles, CA 90069